DashClicks: Marketing Agency

This project revolved around managing and optimizing operations for a large-scale digital marketing agency, driving process efficiency and team performance.

Industry

Marketing & Operations

Headquarters

Florida

Founded

2009

Company size

50-80

Challenge

A large digital marketing agency, faced challenges in managing its expanding team of 53 professionals across various disciplines. The agency needed to streamline operations, improve client communication, and integrate technology solutions to enhance productivity.

As Senior Operations Manager, I developed and implemented protocols to improve workflow efficiency, ensuring consistent service delivery. I managed the team, aligning their efforts with the company’s goals, and spearheaded the integration of technology solutions to automate processes and increase productivity. Additionally, I managed multiple account managers, improving client communication and satisfaction.

Results

I also conducted interviews and onboarded new talent to scale the team and meet business demands. Regular strategic reports to the C-suite provided insights into performance and areas for improvement. This initiative resulted in a more efficient and scalable operation, maintaining high service quality and client satisfaction.

35%

Improved Onboarding Process

25%

Increased User Retention

84%

Increase in Time Spent on Website

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.

Dominique is a professional marketing consultant. she has experience in sales and operations as well.
She will be a huge help in scaling your business and also on financial and design side of things. I would recommend to work with her and will rehire her if there comes an opportunity.
Hanzel Tolentino
COO, QuickMeds Pharmacy
Lianna helped us out immensely - her attention to details and her support are unsurpassed.
If you are lucky enough to get her on your time, run with it. Thanks again Lianna.
Martin bate
CEO, Mega Office Supplies
Lianna was a delight to work with. I love her leadership skills as our Head of Marketing and how she took care of her team.
She was also very helpful whenever I have questions or I need help and she’s also very knowledgeable about her work.
Jonah Mae Caliboso
SEM Lead, RANDEM Group
Lianna's strength is her strong work ethic, you won't be seeing her slacking. Even though she has a lot on her plate, she can manage even though there is sudden developments during the day.
She also has impeccable attention to detail. This is very evident n our database.
Khyle James
Financial Analyst, STAFFLINK
Imagine a cocker spaniel puppy, but that cocker spaniel puppy can draft contracts, and you'll be in the ballpark.
Tony Park
Operations Officer, STAFFLINK